Case study
How Freight Tiger’s Mission Control Helped Customer with Diversion Savings of ₹1Cr+ per Month
Our customer, one of India’s largest cement manufacturers, was facing two unique problems that the cement industry faces; high diversion costs and inefficient and fragmented communication between channel partners. All of these issues were leading to high TAT in resolving exceptions and escalations leading to increased freight costs.
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- 3 Crore+
- Reported savings within 6 months of going live
- 50%
- Reduction in diversions percentage (Jun ’21 vs Dec ’21)
- Industry
- Cement
- Products used
- Visibility, Mission Control, Transport Desk
A leading cement manufacturer was losing money to diversions, where material was unloaded at a location other than the one intended, adding freight and handling charges in an industry where freight already accounts for 18% to 24% of total cost. Fragmented communication between stakeholders made these cases hard to catch in time. Freight Tiger set up one of the country's largest logistics control towers, combining the FT Mission Control with ticketing and telephony, backed by journey management teams at the plants to drive tracking consent and resolve exception alerts in real time.
The result: Over 4,000 diversions were identified and reported, diversions fell from 6% in June 2021 to under 4% by December 2021, and the customer reported savings of more than ₹3 Cr within the first six months of going live.